october 12, 2012
Several of our customers have reported problems receiving long distance calls. Over the past year, call termination has become a major problem for telephone companies serving rural America. In a recent survey of 176 rural telephone companies in 35 States, 85% of rural companies reported that their customers had problems receiving long distance calls.
So why is this happening? Over the past couple of years communication companies have been migrating to new technologies to send voice calls. One aspect of this new technology is the more wide spread use of Least Cost Routers. A Least Cost Router does just what its name implies-- it tries to find the cheapest route from point A to point B. We believe that most of the problems arise because Least Cost Routers are misconfigured. We also believe that some Least Cost Router operators are unscrupulously, and illegally, blocking calls to rural areas because it costs more to send calls there. For example, they may charge their customer 2 cents a minute for all long distance calls; however actual costs maybe 1 cent per minute to send a call to Las Vegas, but 4 cents to send a call to Moapa Valley. Another frustrating aspect of Least Cost Routers is that they are updated monthly and sometimes weekly. As a result, someone could report a problem with sending calls to Moapa Valley, the Least Cost Router operator finds a bad route and eliminates it, but during the next automatic update, this bad route opens again.
For more information, you can go the the FCC's website by clicking here.